MASH Officer

What will you be doing?

 You’ll be working in a dynamic, high‑pressure environment where safeguarding is always the priority. In this role, you will: 

• Act as the first point of contact for all children’s safeguarding enquiries, handling telephone and written referrals from the public, professionals and partner agencies 
• Gather, analyse and collate complex information from multiple sources to build a clear picture of risk, vulnerability and need 
• Ensure contacts are prioritised, accurately recorded and progressed within agreed MASH timescales and RAG ratings 
• Provide high‑quality advice, guidance and signposting, ensuring referrers receive timely and professional responses 
• Work closely with Decision Makers and Team Managers, escalating urgent safeguarding concerns and seeking guidance where required 
• Maintain accurate, confidential and sensitive records in line with data protection and safeguarding requirements 
• Provide clear feedback on case progress and outcomes to partner agencies and professionals 
• Operate confidently within a multi‑agency setting, understanding the roles of different organisations and how they work together to safeguard children

Your tenacity, attention to detail and ability to work under pressure will be key to ensuring children receive the right support at the right time. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.

About you

 You are a confident and compassionate professional who puts children’s safety at the centre of everything you do.  

You are an excellent communicator, able to engage effectively with professionals, partner agencies and members of the public 

You are able to collect, interpret and analyse complex and sometimes conflicting information in a structured and proportionate way 

You have a sound understanding of safeguarding legislation, guidance and professional boundaries 

You have experience of working with children, young people and families, with an understanding of risk, vulnerability and family dynamics 

You work calmly and accurately under pressure in a fast‑paced environment 

You have strong IT skills and can record, retrieve and manage sensitive information accurately 

You have a team‑focused mindset, with the ability to work collaboratively within a multi‑agency safeguarding setting 

Most importantly, you share our commitment to safeguarding and promoting the welfare of children and young people, and you understand the responsibility that comes with working at the frontline of children’s services. 

 When applying please ensure your supporting statement details how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education

This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Barred List check

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them.  The Trust is wholly owned and funded but operationally independent from the Councils.

Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.

We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.

Join our dedicated team and be a part of an organisation where your work makes a real difference.