Transport Hub Administrator

What will you be doing?

 In this varied and rewarding role, you will:

• Handle incoming transport referrals, logging and coordinating each request while ensuring children’s needs and resource availability are carefully matched.
• Maintain, update and quality‑assure multiple transport databases, ensuring all information is accurate, current and compliant.
•  Work closely with North and West transport planners—checking applications, following up on missing details, ensuring best value for money and supporting case allocation.
• Provide administrative support for transport brokerage for Children in Care and their families.
• Support colleagues across the service—including the CIC Health Team—helping maintain continuity during absences.
• Produce accurate data and performance information to support reporting and decision‑making.
• Build strong working relationships with internal teams and external local authorities.
• You’ll be part of a collaborative team where your proactive approach and willingness to learn new systems (such as Liquid Logic or ADAMS) will be supported throughout your induction and beyond.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.

About you

 You’re someone who thrives in a busy, detail driven environment and takes pride in delivering accurate, well organised work.

Enjoying the coordination of information, you support colleagues effectively and help ensure processes run smoothly.

With strong literacy and numeracy skills, you also bring experience working with databases and the confidence to create queries or use formulas to extract and analyse information.

Proficiency across Microsoft applications—including Word, Excel, PowerPoint and Teams—allows you to work efficiently and professionally.

Demonstrating strong organisational skills, you’re able to prioritise tasks, meet deadlines and manage a high volume workload.

Clear and effective communication comes naturally to you, enabling you to build positive relationships with colleagues and partners.

Taking a proactive, task focused approach, you consistently apply excellent attention to detail.

Whether working independently or as part of a team, you produce accurate progress reports and provide excellent customer service.

When applying please ensure your supporting statement covers how you fulfil the essential criteria set out in the job description / person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education. 

When applying please ensure your supporting statement covers how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them.  The Trust is wholly owned and funded but operationally independent from the Councils.

Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.

We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.

Join our dedicated team and be a part of an organisation where your work makes a real difference.