Residential Business Support Manager

What will you be doing?

 You'll lead and develop a Residential Business Support team, ensuring resources are effectively allocated and services receive responsive, high-quality administrative support. 

Leading, motivating and managing a small team of 4 to deliver excellent business support services across residential settings. 

Overseeing business processes, systems and administrative functions to ensure efficiency, consistency and high performance. 

Supporting quality assurance, governance, compliance and record management activities across Children's Homes. 

Coordinating audits, inspections and regulatory processes, helping services prepare for internal reviews and Ofsted inspections. 

Developing strong working relationships with operational managers, colleagues and external stakeholders to support service delivery. 

Using data and management information to support informed decision-making and continuous service improvement. 

Supporting projects, change initiatives and business improvements that enhance the effectiveness of residential services. 

Managing facilities, resources and business operations to ensure services have the support they need to succeed.

 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.

About you

 You are an experienced business support professional with a strong track record of leading teams and delivering high-quality administrative services within a complex organisation. 

You can demonstrate  

• Experience managing and developing teams, creating a positive and high-performing culture. 
• Significant experience working within a business support or administrative management function. 
• Excellent organisational skills and the ability to manage competing priorities effectively. 
• Strong communication and relationship-building skills, with the confidence to work across a wide range of stakeholder groups. 
• Experience supporting projects, systems, processes and service improvements. 
• Strong numeracy skills and the ability to analyse, interpret and present information clearly. 
• Confidence using IT systems, including Microsoft Word and Excel. 
• A commitment to safeguarding, inclusion and delivering excellent services for children and young people

 When applying please ensure your supporting statement details how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of everything we do. Every decision we make and every action we take is guided by our commitment to delivering high-quality services that make a lasting difference to the lives of children, young people and families across Northamptonshire.

We know that our people are our greatest strength. Our workforce is at the centre of our success, and we are committed to creating an environment where colleagues feel valued, supported and empowered to do the best job of their lives every day. We foster a culture built on kindness, collaboration and trust, where achievements are recognised, ideas are welcomed and innovation is encouraged.

We are proud of the positive impact we make together and delighted that our work has been recognised by Ofsted, with an Outstanding rating for Leadership and Management and Good ratings across Help and Protection, Children in Care and Care Leavers.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a Disability Confident employer and have a commitment to care leavers, who we guarantee an interview if they meet the essential criteria.

If you are passionate about making a difference and want to be part of an ambitious, supportive and forward-thinking organisation, Northamptonshire Children’s Trust could be the place for you.

Supporting Children – A Career That Matters